The Platinum Rule

• How important it is to treat clients, associates, and staff the way you would like to be treated?
• Your success depends on how well you respond to customers' individual needs
• Identify effective tools that help you to clarify clients' preferences
• Practical applications are part of this podcast

Dr. Michael J. Dillon is president of D&M Project Solutions, LLC.  He has over 40 years experience in the field of education, business, and consulting.  Dr. Dillon has presented at National Conferences and designed and implemented executive searches for various organizations.  Dr. Dillon served as an Executive Director of an educational service organization and has done consulting for companies using a variety of business models.  He can be reached at mjbookbreakdowns@gmail.com.